We've been investigating performance and stability issues reported on the Fundstack platform and we're happy to announce that performance and platform stability have been restored.
We take these reports extremely seriously and it has been our top priority to investigate and resolve any problems.
To get to the bottom of these reports, we extensively went through our server logs and stress tested a replica environment with millions of requests.
We discovered a problem with the library code of our third-party error handling service. Under certain hard-to-replicate circumstances this code was failing and causing our servers to reach a degraded state.
The nature of the issue within third-party code compromised our monitoring service's ability to automatically restart the affected servers. Additionally, because this code was responsible for error reporting these errors were going undetected.
Fortunately, the issue has now been acknowledged and patched by the third-party vendor. Earlier today we implemented this fix and can confirm full service availability and reliability have been restored.
We're sorry for any inconvenience this has caused and thank those of you who helped us understand and resolve the issue.
Please don't hesitate to contact us at firstname.lastname@example.org.